Ask customers targeted questions to quickly understand the root of the problem.Diagnose and troubleshoot technical issues, including account setup and network configuration and close the ticket within SLA.Research and identify solutions to hardware, network and software related issues.Special Note: Please Apply through the below Link You will use screen sharing and other similar applications to give clients quick answers to simple IT issues. The responsibilities include resolving hardware issues, network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. We are looking for SW Support Engineer-L1 to provide enterprise-level assistance to our customers. We have our presence across India and are catering to the increasing demand of the Indian Product in the IT Hardware segment. RDP is a leading Indian computing brand for Design & Manufacture of Computing Devices like Laptop PC, Desktop PC, Tablet PC, All in One PC, Servers and Workstations.
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